Privacy Policy
Your privacy matters to us. Learn how we collect, use, protect, and manage your personal information when you visit our website, contact us, or use our rehabilitation and healthcare-related services.
Who We Are
Welcome to The Rehab Doc Official (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you access our website, contact us, or use our rehabilitation and medical services.
By using this website, you agree to the practices described in this Privacy Policy.
01 Information We Collect
We may collect the following types of information.
A. Personal Information
When you contact us or book a consultation, you may provide:
- Full name
- Phone number
- Email address
- Address, if required
- Health condition details voluntarily shared
- Medical reports or uploaded documents
- Appointment or enquiry details
- Information shared through WhatsApp or contact forms
B. Subscription Information
For doctors subscribing to our paid platform services and users subscribing to our free newsletters, we may collect:
- Professional and contact details (for doctors)
- Subscription details
- Payment/transaction information (for paid services)
- Newsletter preferences and email address
C. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Device details
- Browser type
- Pages visited and time spent
- Cookies and tracking data
- Approximate location
D. Third-Party Sources
We may receive or process information through:
- Google Analytics
- Website hosting providers
- Email and communication tools
02 How We Use Your Information
We use your information for purposes including:
- Responding to enquiries
- Booking and managing consultations
- Providing rehabilitation or medical services
- Understanding patient needs
- Improving website functionality
- Analysing website traffic and user behaviour
- Sending updates, follow-ups, or reminders where permitted and with consent where required
- Maintaining internal records
- Meeting applicable legal and medical obligations
- Facilitating patient-doctor communication
- Managing doctor profiles and subscriptions
- Processing subscription payments
- Send free newsletters and updates to subscribers
Our commitment: We do not sell or rent your personal information.
03 Sharing of Information
We may share information when reasonably necessary:
- With authorised medical professionals involved in your care
- With service providers, including hosting, WhatsApp, and analytics providers
- With legal authorities when required by applicable law
- With platforms you voluntarily choose to interact with, such as WhatsApp
- With subscribed doctors when you choose to contact them through our platform
We expect third-party service providers to maintain appropriate confidentiality and data-protection measures, subject to applicable agreements and law.
04 Cookies & Tracking Technologies
Our website may use the following technologies:
- Cookies
- Analytics tools
- Tracking pixels
These technologies may help us to:
- Improve website speed and performance
- Understand how visitors interact with our website
- Provide a better browsing experience
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
05 Data Security
We implement reasonable technical and administrative measures designed to protect your information against:
- Unauthorised access
- Misuse
- Loss or alteration
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. You share information at your own discretion.
06 Handling Medical & Sensitive Data
As a healthcare-related website:
- Medical details are treated confidentially.
- Access to medical information is intended to be limited to authorised personnel and professionals who need it for legitimate purposes.
- Sensitive information is not shared without appropriate consent unless otherwise permitted or required by applicable law.
07 WhatsApp Communication Disclaimer
If you contact us through WhatsApp:
- You choose to share information through that communication channel.
- WhatsApp may process your information under its own privacy policy and terms.
- Please avoid sending highly sensitive medical documents through WhatsApp unless necessary and you understand the associated privacy considerations.
08 Third-Party Services
Our website uses or may integrate services such as:
- Google Analytics
- Meta/Facebook Pixel
- Website hosting services
- Email service providers
These providers may process information according to their own privacy policies and terms. We do not control all aspects of their data practices. Please review their policies for further details.
09 Content Disclaimer — Articles & External News
Our website may publish articles written by doctors and curated news or updates sourced from the internet.
- Articles are provided for educational and informational purposes only.
- Website content should not be considered a substitute for professional medical advice, diagnosis, or treatment.
- News and third-party content may redirect you to external websites.
- We are not responsible for the accuracy, completeness, availability, or privacy practices of external websites.
- Consult a qualified healthcare professional before making medical decisions.
10 Digital Platform & Newsletter Services
The Rehab Doc Official provides a digital platform that enables patients to connect with subscribed healthcare professionals.
Doctors may subscribe to paid platform services, while anyone may subscribe to our free newsletters, including content written by healthcare professionals from around the world.
Subscription and payment information may be processed where applicable. Medical services provided by individual doctors remain the responsibility of the respective healthcare professional.
11 Your Rights
Subject to applicable law, you may have the right to:
- Access the information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Ask how your information is collected and processed
You may contact us using the details below to submit a request. Certain legal, regulatory, or medical recordkeeping obligations may affect how we respond.
12 Data Retention
We retain information according to the purpose for which it is collected:
- Medical and consultation-related data may be retained for periods required by applicable law and professional obligations.
- Non-medical information may be retained for as long as reasonably necessary for operational, contractual, and legal purposes.
When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable retention requirements.
13 Children's Privacy
Our services are not intended for individuals under 16 years of age unless they are accessing or receiving services with appropriate parent or guardian involvement, where required.
We do not knowingly collect personal information from minors contrary to applicable law. If you believe a minor has provided information improperly, please contact us.
14 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.
Any changes will be published on this page with a revised “Last Updated” date.
15 Contact Us
For questions, concerns, or requests relating to this Privacy Policy, please contact The Rehab Doc Official using the details below.
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Contact us regarding your privacy, personal information, or data-protection requests.
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