Terms of Service

01 Acceptance of Terms

By using our website or contacting us for rehabilitation or medical-related services, you acknowledge that:

• You have read and understood these Terms.
• You agree to follow these Terms.
• You comply with all applicable laws and regulations.

02 Services We Provide

Our website and platform offer:

• Online and offline consultation services.
• Rehabilitation and medical guidance by healthcare professionals.
• Doctor-written articles, newsletters, blogs, videos and curated health news
• Patient-doctor communication support.
• Paid subscription services for doctors, including professional listing and patient communication features
• Free newsletter subscriptions available to anyone

The platform facilitates access and communication but does not guarantee medical outcomes or replace emergency medical care.

03 Subscriptions & Refunds

Doctors may subscribe to paid platform services, including professional listing and patient communication features. Anyone may subscribe to our newsletters free of charge.

Subscription fees and applicable terms will be displayed before payment.

Subscription fees are generally non-refundable once activated, except in cases of duplicate payment, unsuccessful service activation due to a technical issue, or where a refund is required by law.

Refund requests must include relevant payment details and will be reviewed by The Rehab Doc Official.

04 User Responsibilities

When you use our website or contact us, you agree to:

• Provide accurate and complete information.
• Not submit misleading or fraudulent medical details.
• Use the website for lawful purposes.
• Avoid sending extremely sensitive documents unless necessary.
• Not misuse communication channels, including email, WhatsApp, and contact forms.

You are responsible for maintaining the confidentiality of your details when using your device or browser.

05 Information You Provide to Us

When using our services, you may voluntarily provide:

• Personal details, including name, phone number, email, and address.
• Medical reports or health condition information.
• Appointment or enquiry-related details.
• Documents shared through WhatsApp, email, or contact forms.

Any information shared must be truthful and provided voluntarily.

06 Website Usage & Automatically Collected Data

When browsing our website, certain data may be collected automatically, such as:

• IP address.
• Device and browser details.
• Pages visited.
• Session duration.
• Cookies and tracking data.

This information helps us improve the website and user experience.

07 Third-Party Tools & Integrations

We may use or integrate the following services:

• Google Analytics.
• WhatsApp communication.
• Website hosting providers.
• Email or messaging tools.
• Meta/Facebook Pixel.

These third-party tools operate under their own Terms of Service and Privacy Policies. We do not control their independent data practices.

08 Communication Policy

When you contact us through email, WhatsApp, or calls, you agree to:

• Receive replies, follow-ups, or reminders related to your enquiry.
• Understand that WhatsApp processes your data under its own policies.
• Avoid sending highly confidential medical documents unless required.

You may opt out of communications at any time, subject to any essential service-related or legally required communications.

09 Content Disclaimer

Content on our website, including doctor-written articles, health news, and blogs, is provided for:

• Educational purposes.
• Awareness and general guidance.

You acknowledge that:

• Website content is not a substitute for medical diagnosis.
• We are not responsible for the completeness or accuracy of external news sources.
• External links may lead to websites not controlled by us.
• Medical decisions should be made after consulting qualified healthcare professionals.

This disclaimer is intended to help prevent misunderstandings or misuse of information.

10 Appointments, Consultations & Service Limitations

By booking a consultation, you acknowledge that:

• Availability is subject to professional schedules.
• Consultation outcomes depend on the accuracy of information you provide.
• Our services do not guarantee medical results or a cure.
• Online suggestions may require an in-person evaluation.

We reserve the right to decline, postpone, or cancel consultations when necessary.

11 Restrictions on Use

You agree NOT to:

• Upload harmful, illegal, or abusive content.
• Attempt to damage or interfere with website functionality.
• Use automated tools to extract website data.
• Impersonate another person.
• Violate medical ethics or confidentiality norms.

Violating these Terms may result in termination or restriction of access to our services.

12 Intellectual Property Rights

All website content, including text, designs, graphics, images, videos, articles, and brand identity, is owned by The Rehab Doc Official or used with appropriate authorisation.

You may not copy, reproduce, distribute, or modify content owned by us without written permission, except as permitted by applicable law.

13 Medical & Sensitive Data Handling

Sensitive medical information shared with us:

• Is treated with strict confidentiality.
• Is intended to be accessible only to authorised professionals or the relevant doctor where required for patient communication.
• Will not be disclosed without appropriate consent unless disclosure is legally required or otherwise permitted by applicable law.

14 Limitation of Liability

By using our services, you acknowledge that:

• We do not guarantee uninterrupted website access.
• Technical failures, server issues, or third-party errors may affect service availability.
• Consultation advice may depend on the accuracy and completeness of information provided by the user.
• We do not accept liability for indirect, incidental, or consequential losses to the extent permitted by applicable law.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

15 Data Retention

We retain:

• Consultation and medical data for periods required by applicable law.
• Non-medical data for as long as necessary for operational or legal purposes.

After the applicable retention period, information is securely deleted or otherwise disposed of, subject to legal obligations.

16 Age Restrictions

Our services are not intended for users under 16 years of age unless represented or guided by a parent or guardian, where appropriate.

17 Modifications to the Terms

We may update these Terms periodically to reflect changes in our services or applicable requirements.

Any changes will be reflected with an updated “Last Updated” date. Your continued use of the website after changes are published may constitute acceptance where permitted by applicable law.

18 Termination of Services

We reserve the right, subject to applicable law and obligations, to:

• Restrict access.
• Refuse services.
• Suspend communication.
• Terminate access or usage.

These measures may be taken if we identify misuse, non-compliance, or a violation of these Terms.

19 Contact Us

For questions, clarifications, or concerns about these Terms, please contact The Rehab Doc Official.